At Ashton-Hill Property, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Collection of Personal Information
Personal information is information that identifies you or could reasonably identify you.
Depending on your interaction with us, we may collect information such as:
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Your name
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Residential or postal address
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Email address
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Telephone number
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Property ownership or tenancy information
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Identification documents where required
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Financial or payment information where necessary
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Any other information you voluntarily provide to us
We collect this information when you:
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Contact us through our website
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Request a rental appraisal
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Enquire about our services
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Apply for a rental property
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Engage us to manage your property
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Communicate with us via email, telephone or in person
Where practical, we will collect your personal information directly from you.
Why We Collect Your Information
We collect personal information so we can:
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Provide property management services
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Manage rental properties and tenancy matters
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Respond to enquiries
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Conduct rental appraisals
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Process tenancy applications
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Arrange maintenance and repairs
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Communicate with owners, tenants and contractors
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Meet our legal and regulatory obligations
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Improve our services
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Send relevant updates or marketing communications where permitted by law
You may opt out of receiving marketing communications at any time.
Disclosure of Personal Information
In the course of providing our services, we may disclose your personal information to:
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Property owners
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Tenants
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Tradespeople and contractors
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Maintenance providers
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Professional advisers
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Government authorities
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Regulatory bodies
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Service providers who assist us with operating our business
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Other parties where required or authorised by law
We only disclose information that is reasonably necessary to perform our services.
Website Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Pages visited
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Date and time of access
This information helps us improve our website, monitor performance and better understand how visitors use our services.
Our website may also use cookies to enhance your browsing experience. You can disable cookies through your browser settings if you prefer.
Security of Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically using secure systems or in physical files where appropriate. We retain records only for as long as required by law or for legitimate business purposes before securely destroying or de-identifying them.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Ashton-Hill Property will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Third-Party Websites
Our website may contain links to third-party websites. Ashton-Hill Property is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The most current version will always be available on our website.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us.
Ashton-Hill Property
📧 hello@ashtonhillproperty.com.au
📞 0481 012 494